Commercial Equipment Returns & Satisfaction Guarantee
At StreetoolEquipment, we stand behind the durability and performance of every machine we sell. If you need to return an item or request an exchange, our policy ensures a transparent and straightforward process.
1. 30-Day Return Period
Unopened and uninstalled equipment in its original factory crating may be returned within 30 calendar days of delivery. Due to the commercial nature and weight of automotive machinery, returned items must be in brand new, re-sellable condition with all original hardware, hydraulic lines, manuals, and accessories intact.
2. Return Authorization (RMA)
All returns require a Return Merchandise Authorization (RMA) number issued by StreetoolEquipment. Contact our support team at sales@streetoolequipment.com or call (203) 813-0414 to initiate an RMA.
3. Freight & Restocking Terms
- Customer is responsible for return freight shipping charges on buyer remorse or ordered-in-error returns.
- Returned commercial equipment is subject to standard manufacturer restocking inspection fees (up to 15%) to cover re-crating and testing.
- If an item arrives damaged or defective from the factory, StreetoolEquipment will arrange replacement parts or a complete replacement unit at zero cost to the customer.